Direct Electric Company Customer Testimonials
Looking for a professional electrician with excellent customer service?
You’ve Found One!…but don’t just take our word for it…
What we say about ourselves doesn’t mean quite as much as what our customer testimonials say about us. We’re proud to say that we’ve impressed customers in every one of our fields of expertise. As a result we have become the preferred installer of QuietCool whole house fans. But enough from us, we’ll let our customers tell you about their experience with us…
Rich Sanada Quiet Cool manager guided me with the correct size of the fan based on my house square footage. He is very professional and very knowledgable manager. I am extremely happy to have installed QuietCool whole house fan by DEC techs Mark and Tim. They did a proper measurement and the installation of the whole house fan were done in couple of hours and cleaned the area before leaving. I wish I would have done this long time ago. The whole house stays cool and not to mention increased electric bill when air condition is on. I would highly recommend DEC for whole house fan needs.
I am very glad we did business with Direct Electric for the purchase and installation of our Quiet Cool Attic Fan.
I got a couple of prices and found DEC to be the best price by about $150.00 on the model I got. Additionally, their estimated installation time was about half the time required by the competition. In talking to them in the process, I found them to be the most knowledgeable about the various products and models (which I had researched online - so I knew when a company was accurate or not).
It was a week before they had an open appointment which was not as good as some of the competition but I was not in that much of a rush so it worked for me. They gave me a two hour window for arrival and arrived in the earlier part of that window which was nice and seems to be unusual these days.
The installation crew was courteous, professional, knowledgeable and helpful. They verified a good location and made sure the ventilation of my attic was sufficient for the requirements of our model. They were careful to keep our home clean in the process and were in and out in the time frame promised. From arrival to departure, the whole process took about 90 minutes.
I am very pleased with the end result and the whole process could not have gone smoother.
Called DEC for a quote and Steve responded right away, set up appointment next day. Arrived on time for appointment, took down all info and sent out a bid later the same day. He knew I was in a hurry because we had a short time to get lots of things done to a new home we bought, and he was the first trade. We agreed on price and he arrived as scheduled to do the work. When I got there at 7:30 a.m. to open door, I could not find the only key I'd received from realtors, and he was very gracious and agreed to come back whenever I called. Luckily I called a locksmith who came out by 9:00 a.m. and he came back shortly thereafter to work. He did an awesome job and left the home clean. He even recommended a dry-waller to patch up the holes he left and he came in the next day to repair! Everything on schedule. Thanks to Steve from Direct Electric for making my timing work out for my move-in.
This company uses unethical methods to conduct business. I would highly discourage you from using their services. They quoted me a price over the phone. Despite numerous phone calls to email me a bid in writing they failed to do so. Furthermore, after doing the job they demanded more than twice what they had quoted over the phone. They claimed that I had only selected to do one portion of the job. True, but my attic would not accommodate any additional equipment according to their technician. I had received bids from other reputable service providers for half the amount and should have gone with them instead. Don't get ripped off by these crooks!
This review will be a bit long since in fairness, I want to disclose everything. My experience with Direct Electric began 4 years ago. We had them install some lighting, ceiling fans and a Quiet Cool whole house fan system. I am guessing in all, the work probably cost around $7,000. The main portion of that cost was this Quiet Cool fan system which they still sell today. The system that was installed 4 years ago differs only slightly from what is offered today. We went with the Stealth Pro which provide for a 15 year warranty for the fan motors.
Fast forward to 2017 and despite the fact that we've used this Quiet Cool system, it really does nothing to help during the heat of the day. I called up an insulation contractor to come out and inspect our attic. I noticed that even though we have R30 fiberglass batts, many of them have been thrown around over the years because of the people that have worked up there. My plan was to have them blow another R30 worth of insulation over the top of the existing. The gentleman came out and during his inspection he commented that he was also a Quiet Cool representative. After finishing the inspection of the attic, he came down and asked us about our ventilation. Specifically, he asked if we had any additional ventilation installed when the Quiet Cool system was installed. I told him that no one ever mentioned that I needed anything additional but I did tell him that we had air coming out from our built in bookcases and other housings around the ceiling. We did the math based on the system that was installed and I called Quiet Cool as well to get their opinion. As it turns out, I needed approx 13 cu feet of ventilation for which I currently have 5 cu feet! So for 4 years now, I've been running this system with a positive static pressure build up in the attic because the air cannot escape fast enough to properly vent.
I am now in the process of finding a roofer in the middle of summer to vent my house properly. I'm told I need an additional 14 Ohagen roof vents and those estimates have been coming in between $ 3,000 - $ 5,000. It would have been appreciated if Direct Electric (specifically Justin who was the installer) or another rep who originally quoted the work would have disclosed what would be required for this Quiet Cool system. In my opinion, Direct Electric was more concerned about making a sale than they were about correctly and competently quoting everything that would be needed. The reality is, if you are having a Quiet Cool System installed in your home, it is very likely that you will need additional ventilation for the system to correctly work.
To make matters worse, one of the Quiet Cool fans in the bedroom stopped working. I knew they were covered for 15 years so I called Direct Electric to see what would need to be done to fix the fan. They told me that whether it is the fan or some other issue with their wiring, they were going to charge me $235 to just show up and diagnose the issue. They also told me that no on else could do the work or it would void the warranty. Feeling as though I had no choice, I had them come out this past week to fix it. As it turns out, it was not the Quiet Cool fan but rather THEIR wiring at the switch that was the problem. A neutral wire had popped out of the wire nut at the switch THEY installed. I asked them if they don't twist their connections before they install a wire nut. (This was something I had learned while I was an apprentice electrician in the union years ago) He told me that they don't twist their wires because after installing the wire nut it can cause the wire to break. Something I have never, ever heard. Bottom line, another $235 for something that could have been avoided had it been correctly installed. They had no problem asking for a credit card though. Oh, and yes, the electrician who was out did concur that I needed more ventilation but offered no suggestions or advice. He simply told me that it was Justin's fault and there was nothing he could do.
So yes, although most of the work by Direct Electric was done 4 years ago, even after bringing the issue to their attention, still ignored me and seemed only concerned about getting out of the house. Total time spent in my home for $235? About 15 minutes. Caveat emptor.
This is an AMAZING COMPANY! I had them install 4 Quiet Cool Whole House Fans almost 10 years ago and it has been one of the best investments I have ever made. Last week the auto timer for the fans stop working so I reached out to Candice and explained my problem. She connected me to Jordan an electrician who kindly explained he could come out and replace the timer but it would be expensive do to minimum house call fees. But he told me the part was only $50 and if I could change out a light switch I could change the timer myself in about 5 minutes. Well the color of the wires coming out of the wall did not match the colors of the wires coming out of the new switch so I had to call again - which I'm sure they thought was a pain in the you know what? But Jordan explained what I need to know and WALA, everything worked great! Jordan even called back a few hours later to make sure everything went smooth. DEC is the only place I will take my business and I suggest you consider doing the same.