Direct Electric Company Customer Testimonials
Looking for a professional electrician with excellent customer service?
You’ve Found One!…but don’t just take our word for it…
What we say about ourselves doesn’t mean quite as much as what our customer testimonials say about us. We’re proud to say that we’ve impressed customers in every one of our fields of expertise. As a result we have become the preferred installer of QuietCool whole house fans. But enough from us, we’ll let our customers tell you about their experience with us…
I had the opposite experience than John, one of the reviewers below.
Unfortunately, Direct Electric could not install the Quiet Cool fan in my attic because of size requirements. And this was after two of their competitors inspected my attic and told me that the fan could be installed. To me, this shows that they care more about my satisfaction rather than the sale.
Keith and Tim were both very professional and experienced. They clearly and patiently explained the issues. Despite being disappointed about not having the fan installed, I was pleased to get an honest opinion.
From start to finish, this has been the best home upgrade experience we've had since buying our new home. Everything was patiently explained to us by a friendly, knowledgeable, experienced professional. Then, the installers raised the experience to an even higher level. They were friendly to my toddlers, who would not stay out of their way. They remained patient throughout the entire process. They installed exactly where I wanted it after offering me options. They were quiet as the job would allow and cleaned up after themselves.
And, if that weren't enough, we LOVE our whole house fan. We've gone from using an expensive air conditioner that barely reduces the temperature enough that we get a restless sleep to cooling our entire house with fresh cool desert night air.
The best purchase we've made with the best buying experience we've had. Thank you guys!!!
Dependability is a value I look for in any service company.
From my first contact with DEC ("request an online quote") to final installation of our ceiling fan, we were in excellent hands. The estimated quote response was quick, as were the follow up phone call and appointment scheduling. Steve and Chase showed up on time and were professional and friendly. They managed to open a, not often opened, attic door and efficiently wire and hang the fan. They protected the floor and furniture and cleaned up any mess. I know hanging a ceiling fan is not a "big job", but we were treated by all parties at DEC with the same courtesy and professionalism as a customer with one.
And after finishing and leaving, Steve and Chase came back when they realized they hadn't put the bed back. Great guys! Great company. Highly recommended.
Great Great company. I had DEC out today to install a QuietCool and 3 Ceiling fans. Cuyler and Tim were the two installers who provided the service. They showed up on time, were very professional and explained everything and answered all my question. You will not go wrong if you hire DEC. The QuietCool is amazing I never thought it would work that well at cooling my house. I am going to be calling them back soon for my next Electric project. Thanks guys for the great job.
This was one of the best buying experiences we have had. Rick called and discussed all options with my husband. His knowledge and patience were far above standard. Tim and Kyler came out to install and what an amazing experience. They were both knowledgeable, helpful and were such a pleasure to work with. We love our fan and we are so happy we went with this company! Their work is superior and we will recommend them to friends and family.
Every aspect of the service they provided was first rate! From the first contact with Rick in sales to the financing personnel and the awesome technicians who came out to install my QuietCool fan - everyone was kind, courteous, professional, and extremely competent. One of the technicians who installed my fan took extreme care to patiently explain how to use it and answer all of my OCD questions. I really cannot say enough about this company! I am recommending them to all of my friends and to anyone who will listen! Oh and of the two companies I contacted, they were $200 less! Thank you, thank you! I will consult them for anything I need that they do.