Direct Electric Company Customer Testimonials
Looking for a professional electrician with excellent customer service?
You’ve Found One!…but don’t just take our word for it…
What we say about ourselves doesn’t mean quite as much as what our customer testimonials say about us. We’re proud to say that we’ve impressed customers in every one of our fields of expertise. As a result we have become the preferred installer of QuietCool whole house fans. But enough from us, we’ll let our customers tell you about their experience with us…
I was very thankful for the service Direct Electric Company (DEC) provided when I needed a repair on my new Quiet Kool whole house fan. The company that installed the fan was no longer in business. I contacted DEC and within a day they arrived at my home and quickly repair the fan. The technician was confident, very knowledgeable, efficient The repair was made quickly, his work area left clean and the price was reasonable. There was a follow up call from the technician's supervisor to be sure I was satisfied with the work done on my fan.
Dependability is a value I look for in any service company.
From my first contact with DEC ("request an online quote") to final installation of our ceiling fan, we were in excellent hands. The estimated quote response was quick, as were the follow up phone call and appointment scheduling. Steve and Chase showed up on time and were professional and friendly. They managed to open a, not often opened, attic door and efficiently wire and hang the fan. They protected the floor and furniture and cleaned up any mess. I know hanging a ceiling fan is not a "big job", but we were treated by all parties at DEC with the same courtesy and professionalism as a customer with one.
And after finishing and leaving, Steve and Chase came back when they realized they hadn't put the bed back. Great guys! Great company. Highly recommended.
I called the shop and talked to Rick. I wanted to understand the Quiet Cool system and how it worked. Great guy, knowledgeable, patient, thorough, good communicator. After understanding my home layout Rick immediately gave me an "out the door" quote right over the phone. That means DEC, unlike some of their competitors, does not have to schedule a time to entire your attic before giving you a quote. Turns out that is not only a waste of your time but also a sales tactic that some "slow" companies use to upsell you into other projects that you do not need. DEC has great service and great products. Trump would love Rick and agree that Rick is BIG LEAGUE!!!
This company uses unethical methods to conduct business. I would highly discourage you from using their services. They quoted me a price over the phone. Despite numerous phone calls to email me a bid in writing they failed to do so. Furthermore, after doing the job they demanded more than twice what they had quoted over the phone. They claimed that I had only selected to do one portion of the job. True, but my attic would not accommodate any additional equipment according to their technician. I had received bids from other reputable service providers for half the amount and should have gone with them instead. Don't get ripped off by these crooks!
I had the unfortunate experience of dealing with Direct Electric Company through Freedom Solar. We had our solar panels installed and Direct Electric was supposed to upgrade our service panel. This is how it went:
SCE arrived at our home at 8 am, cut our power and waited for Direct Electric - Steve - was the person managing this upgrade I guess. SCE received a call that Direct Electric cancelled the job, it is now 9 am. SCE turned our power back on. Direct Electric NEVER called to advise us that our job was cancelled.
We called Direct Electric and Candace informed us that Steve advised her that the San Bernardino County inspector came to our house at at 8:10 am and no one was home so Direct Electric would need to reschedule. We called the County to put in a complaint because no one had arrived at our house. We opened our gates at 7 am and had been taking care of our ranch animals and did not see anyone. We spoke to the inspector and he advised us that he spoke to Steve at 8:10 this morning and advised him that his job would be the first inspection of the day, and Steve advised him that the job would not be ready to inspect for about 5 hours. The inspector advised Steve that he would visit the job later in the day.
We called Candace back at Direct Electric and continued to get the run around. First she stated it was the inspector, then she stated SCE, it was excuse after excuse.Two different stories and neither one of them the truth.
When I called back at 11:40 am to find out what was going on, I spoke to Cassandra because Candace was not available and I felt completely blown off. Customer Service does not exist with Direct Electric.
We took the day off work, gassed up my motorhome so I could run the AC to keep my dogs cool in the 105 degree weather we are expected today.
I contacted Freedom Solar and advised them that I will not allow Direct Electric on my property and to find another Electric company to switch out the service panel.
Direct Electric does not believe in customer service, and they do not believe in follow up. As of right now 12:47 pm I have yet to have a call back from them.
I know not everyone has had the unacceptable service as I have, but you may want to reconsider using Direct Electric. With my experience, the customer is not number one!
As some of the other reviews, I did NOT find them reliable nor did I find them honest.
The first phone call started out fine. Rick Sanada, a manager for Direct electric company gave me a quote over the phone and scheduled my appointment. That's when things started to go wrong. He originally set an appointment for me on Wednesday morning at 10 AM. So I cleared my schedule at work and waited for someone to show up. As you can probably guess nobody showed up and it was already 1045am. So I decided to call Rick. He did not answer the phone so I left a message. It was about 12 o'clock and still nobody showed up. I picked up the phone and called Rick again. This time he answered and acted so surprised that nobody has shown up yet. I told him I took the day off work and he seemed not to care just eager to reset the appointment (probably so he can get paid ). I told him "yes things happen but I should have at least been contacted if no one was going to show up or even be late." He agreed, then quickly went back to setting up another appointment. Foolishly I agreed to have them come back the next day at 3 PM. So I left work early to meet them at 3 PM and as you can expect they did not show up. So I called Rick and he did not answer the phone at 3:30. About an hour later no one has shown up or tried to contact me. I proceeded to send Rick an email letting him know how unsatisfied I was. I still did not hear back from him. One of the installers finally called me about 430pm. He was very rude and acted like it was my fault that he was scheduled to be in LA that morning and backed up his entire route for the day. He rudely asked me "do I still want him to come." Foolish me again, I gave them another chance and said OK. They arrived about 30 minutes later and were very rude and unprofessional. Once they went up in my attic, It turns out the fan that Rick sold me over the phone would not fit. Understandable, he was not at my house to see the conditions. The installers told me that they could not install anything that day. They gave me a quick recommendation to buy two separate fans and were ready to leave. I then asked him if he was going to clean up all the insulation he had dropped out of my attic before he left. He then asked me "do you have a broom?" (He seamed to be bothered by my question) I think this happens on every install and they should have supplied their own broom, but I let him use mine anyways. Not a big deal I guess. He did a half hearted clean up and left. As you can tell I will not be doing any business with this company and don't recommend them to anybody else. I'm glad I didn't have to pay anything up front. I sell residential solar for a living and expect the same level of professionalism I give to my customers.
Great company. They installed a whole house fan setup with (3) Quiet Cool fans on a triple-switch, (2) attic fans, a garage fan and some Coach lights for me. They did a good job and it is all still working great years later. The triple-switches messed up more than a year after it was installed and they came back out and replaced it no questions asked. Great customer service.