Direct Electric Company Customer Testimonials
Looking for a professional electrician with excellent customer service?
You’ve Found One!…but don’t just take our word for it…
What we say about ourselves doesn’t mean quite as much as what our customer testimonials say about us. We’re proud to say that we’ve impressed customers in every one of our fields of expertise. As a result we have become the preferred installer of QuietCool whole house fans. But enough from us, we’ll let our customers tell you about their experience with us…
I had my fan installed over a month ago, but wanted to wait a few before posting to make sure my post was accurate. From the beginning the owner was on top of it. He didnt try to up sell anything, which is huge in my eyes. He was very thorough in explaining what to expect. I am so pleased with my fan. Some nights I am finding myself reaching for a blanket. Scheduling was easy and they arrived on time. I am stoked that I made this investment. Oh yeah! When I move, I can take this fan with me.
My wife and I own a two story house in San Jacinto and last week we had Direct Electric install two QuietCool whole house fans, a Trident 2.5 in our master bedroom and a Trident 3.3 for the house itself. I started out talking to Rick on the phone at their office who was really helpful and patient answering my questions. Rick is an excellent salesperson which I very much appreciate. I could easily tell he was very honest and wasn't just out to make a quick sale. The two technicians who installed the fans were Keith and Dave. They did an excellent job and the fans work great! Before the job started I was a bit concerned how the grills on the ceiling would look upstairs but they actually look just fine, a lot better than the grill for our furnace/central A/C. When turned on they don't make much noise at all and in fact the noise is rather soothing. They installed a switch on the wall for both units and it even has a timer on it or I can turn it on without using the timer. It really helps when it's cooler or the same temperature outside as it is inside. We have three dogs and we both like that it freshens the air in the house. Although we have a central A/C normally we use a window swamp cooler for cooling the house. I am sure those who use A/C instead of a swamp cooler can save major dollars with the whole house fan. I check my energy usage online every day and I can tell the whole house fans use some energy but nothing compared to when we used to use our central A/C. By the way, a few days ago I talked to Lisa at Direct Electric and found her to be a very nice person too. My wife and I both highly recommend Direct Electric for the QuietCool whole house fan and I bet they would also do a terrific job doing other electric work as well.
This was one of the best buying experiences we have had. Rick called and discussed all options with my husband. His knowledge and patience were far above standard. Tim and Kyler came out to install and what an amazing experience. They were both knowledgeable, helpful and were such a pleasure to work with. We love our fan and we are so happy we went with this company! Their work is superior and we will recommend them to friends and family.
I started out consulting with Rick in the office. I went out and looked at other fans and in the end I circled back to a QC installed by DEC; thanks to a lot of consulting with Rick.
I had Keith and Josh come out for the install. These guys did a great job (...so far!) but so far I am extremely happy! I did not want a quick sloppy job, but they were in and out of here in about an hour and 15 with an excellent job!
I am loving my fan... I'm a guy that NEEDS the cool house and this is already working for me.
Love it, and would do it again.
Do not have the fan installed near the vent.... utilize the duct so that the fan is 6-10 feet away from the vent installed in your ceiling. i.e. the whole point of buying a QC fan.
This is a late review, because they completed the job several months ago. These guys were awesome. Very professional and they were right on time.The fans and lights installed are doing great. My husband and I will be hiring them again to install more fans, soon. We will not be hiring any other electricians but Direct Electric Company!!