Direct Electric Company Customer Testimonials
Looking for a professional electrician with excellent customer service?
You’ve Found One!…but don’t just take our word for it…
What we say about ourselves doesn’t mean quite as much as what our customer testimonials say about us. We’re proud to say that we’ve impressed customers in every one of our fields of expertise. As a result we have become the preferred installer of QuietCool whole house fans. But enough from us, we’ll let our customers tell you about their experience with us…
The first phone call started out fine. Rick Sanada, a manager for Direct electric company gave me a quote over the phone and scheduled my appointment. That's when things started to go wrong. He originally set an appointment for me on Wednesday morning at 10 AM. So I cleared my schedule at work and waited for someone to show up. As you can probably guess nobody showed up and it was already 1045am. So I decided to call Rick. He did not answer the phone so I left a message. It was about 12 o'clock and still nobody showed up. I picked up the phone and called Rick again. This time he answered and acted so surprised that nobody has shown up yet. I told him I took the day off work and he seemed not to care just eager to reset the appointment (probably so he can get paid ). I told him "yes things happen but I should have at least been contacted if no one was going to show up or even be late." He agreed, then quickly went back to setting up another appointment. Foolishly I agreed to have them come back the next day at 3 PM. So I left work early to meet them at 3 PM and as you can expect they did not show up. So I called Rick and he did not answer the phone at 3:30. About an hour later no one has shown up or tried to contact me. I proceeded to send Rick an email letting him know how unsatisfied I was. I still did not hear back from him. One of the installers finally called me about 430pm. He was very rude and acted like it was my fault that he was scheduled to be in LA that morning and backed up his entire route for the day. He rudely asked me "do I still want him to come." Foolish me again, I gave them another chance and said OK. They arrived about 30 minutes later and were very rude and unprofessional. Once they went up in my attic, It turns out the fan that Rick sold me over the phone would not fit. Understandable, he was not at my house to see the conditions. The installers told me that they could not install anything that day. They gave me a quick recommendation to buy two separate fans and were ready to leave. I then asked him if he was going to clean up all the insulation he had dropped out of my attic before he left. He then asked me "do you have a broom?" (He seamed to be bothered by my question) I think this happens on every install and they should have supplied their own broom, but I let him use mine anyways. Not a big deal I guess. He did a half hearted clean up and left. As you can tell I will not be doing any business with this company and don't recommend them to anybody else. I'm glad I didn't have to pay anything up front. I sell residential solar for a living and expect the same level of professionalism I give to my customers.
Great company. They installed a whole house fan setup with (3) Quiet Cool fans on a triple-switch, (2) attic fans, a garage fan and some Coach lights for me. They did a good job and it is all still working great years later. The triple-switches messed up more than a year after it was installed and they came back out and replaced it no questions asked. Great customer service.
This is a late review, because they completed the job several months ago. These guys were awesome. Very professional and they were right on time.The fans and lights installed are doing great. My husband and I will be hiring them again to install more fans, soon. We will not be hiring any other electricians but Direct Electric Company!!
I was looking to have a Quiet Cool whole house fan installed and did some comparison shopping on price. Another company came in a little lower, but was obviously irritated that I was price shopping. The customer service from Rick at DEC was great and he was able to match the competitor's price. He was also able to get my installation booked in less than a week.
Sean and Calvin were the installers and arrived on time and were courteous and professional. After installation, Sean realized was a problem with the fan, which was unable to run on high. After troubleshooting, Sean made several phone calls and received information directly from the manufacturer to pinpoint the issue, which was that the microprocessor on the fan had become damaged during shipping, apparently a known issue by the manufacturer.
Sean spoke with his company and they were able to get a new replacement unit installed for me the very next morning. All is working now and the fan is working great. I will consider DEC again for future electrical needs.
I called the shop and talked to Rick. I wanted to understand the Quiet Cool system and how it worked. Great guy, knowledgeable, patient, thorough, good communicator. After understanding my home layout Rick immediately gave me an "out the door" quote right over the phone. That means DEC, unlike some of their competitors, does not have to schedule a time to entire your attic before giving you a quote. Turns out that is not only a waste of your time but also a sales tactic that some "slow" companies use to upsell you into other projects that you do not need. DEC has great service and great products. Trump would love Rick and agree that Rick is BIG LEAGUE!!!